Last updated January, 2025

BY USING, SIGNING UP, OR ACCESSING THE YOURNOTIFY PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS, OR USE YOURNOTIFY SERVICES.

 

1. Definitions
1.1 “Account” means your registration and login credentials with Yournotify.
1.2 “Service” means the Yournotify platform and all related features, including email and SMS campaign management, APIs, analytics, and integrations.
1.3 “Data” means all content, contacts, lists, campaign assets, logs and other information you upload or generate through the Service.
1.4 “Downtime” means any time during which the Service is unavailable for reasons within our control, excluding scheduled maintenance windows.
1.5 “Force Majeure” means events beyond reasonable control, including natural disasters, acts of war, terrorism, strikes, or internet service failures.
1.6 “Sender ID” means the identifier (alphanumeric or numeric) that appears to recipients when an email or SMS is sent.
1.7 “Subscription” means a paid plan that grants additional features and entitlements as described in section 3.

2. Use of the Platform
By registering for and using Yournotify, you agree to be bound by these Terms, our Privacy Policy, and any other policies posted on our site. You may use the Service solely to create and send email or SMS campaigns in connection with your trade, business, or profession. You are responsible for ensuring your campaigns comply with all applicable laws, regulations, and best practices (including anti-spam rules).

3. Account Types and Sender ID Entitlements
3.1 Free Account (no subscription)

• Limited to one active Sender ID (either email or SMS).

• Access to pay-as-you-go credits only.

3.2 Subscription Account

• Up to five active Sender IDs across email and SMS.

• Access to advanced features including segmentation, automation workflows, analytics, and premium templates.

• Monthly fee of ₦20,000, billed automatically.

3.3 Sender ID Registration and Activation

• SMS transactional Sender IDs require 2–4 weeks for approval by network providers.

• SMS promotional Sender IDs require 5 business days for approval.

• Email Sender IDs activate instantly upon successful registration.

• Free Account users must upgrade to add more than one Sender ID.

4. Service Levels and Uptime Commitment
4.1 We aim to deliver 99.9 percent monthly uptime, measured by total minutes of downtime divided by total minutes in the calendar month.
4.2 Scheduled maintenance windows (maximum 4 hours per quarter) will be communicated at least 48 hours in advance.
4.3 In the event we fail to meet the uptime commitment, eligible Subscription customers may receive service credits as detailed in our Service Level Agreement.

5. Support and Escalation
5.1 Free Accounts receive email support with a response target of 48 hours.
5.2 Subscription Accounts receive priority email support (response within 4 hours) plus phone support during business hours (9 am–6 pm WAT).
5.3 Critical incidents (complete service outage or data loss) are escalated with a target response of 1 hour.

6. API and Integration
6.1 API usage is subject to rate limits (e.g. 1,000 requests per minute) and quotas.
6.2 Breaking changes to the API will be announced at least 30 days in advance.
6.3 You are responsible for maintaining compatibility with approved integration patterns.

7. Billing, Payment, and Disputes
7.1 Subscription fees are billed monthly on the anniversary of your sign-up date.
7.2 Pay-as-you-go credits are purchased at published rates and expire only upon use.
7.3 Late payments may incur a 5 percent monthly late fee and may result in suspension of services.
7.4 To dispute a charge, contact support within 30 days of billing; we will investigate and respond within 10 business days.

8. Data Ownership, Export, and Portability
8.1 You retain all rights, titles, and interests in your Data.
8.2 Upon request or termination, you may export your Data in machine-readable formats (CSV, JSON) at no additional charge.
8.3 After 30 days following account cancellation or termination, we may permanently delete your Data.

9. Privacy and Data Protection
We process your Data in accordance with our Privacy Policy. We implement technical and organizational safeguards (encryption in transit and at rest, access controls) to protect confidentiality and integrity.

10. Data Storage and Backup
10.1 Data is backed up daily and retained for 30 days.
10.2 Inactive accounts (no login or API usage) are notified in months 1 and 2. At the end of month 3, all contacts and lists are permanently deleted.

11. Security and Compliance
11.1 We follow industry best practices, including regular penetration testing and vulnerability scans.
11.2 We and comply with GDPR for Nigeria data subjects.
11.3 In the event of a data breach, we will notify affected customers within 72 hours of discovery.

12. Change Management and Versioning
We reserve the right to add, modify, or remove features. Major changes will be announced at least 30 days in advance. You are responsible for adjusting your processes or integrations accordingly.

13. Third-Party Services and Open-Source Components
We may rely on third-party hosting, analytics, or open-source libraries. Yournotify is not liable for outages or vulnerabilities in those dependencies. Any third-party terms apply to your use of those services.

14. Confidentiality and Audit Rights
14.1 Both parties agree to keep Confidential Information secure and use it only to fulfill obligations hereunder.
14.2 Subscription customers in regulated industries may request an audit; such audits will be subject to mutual NDA and reasonable scheduling.

15. Force Majeure
Neither party is liable for delays or failures due to Force Majeure events. The affected party must notify the other promptly and resume performance as soon as practicable.

16. Assignment and Subprocessors
16.1 You may not assign your Account without our prior written consent.
16.2 We may engage subprocessors (e.g. cloud providers) but remain responsible for their compliance with these Terms.

17. Limitation of Liability
To the maximum extent permitted by law, in no event will Yournotify be liable for indirect, incidental, special, or consequential damages, including lost profits or data, arising out of or in connection with these Terms.

18. Indemnification
You agree to indemnify, defend, and hold harmless Yournotify and its affiliates from any claims, damages, or expenses arising from your use of the Service or your breach of these Terms.

19. Termination
19.1 We may suspend or terminate your Account at any time for breach of these Terms, without liability.
19.2 Upon termination, access to the Service will cease and your Data may be deleted as described in section 10.

20. Refund Policy
All purchases are final. We do not issue refunds for subscription fees or credits once billed. Cancellation prevents future charges but does not reimburse past payments.

21. Governing Law and Dispute Resolution
These Terms are governed by the laws of Nigeria and any dispute shall be resolved exclusively in the courts of Lagos State.

22. Changes to These Terms
We may update these Terms by posting the revised version on our site with a new effective date. Continued use after changes constitutes acceptance.

23. Contact Information
For questions or support:
Email: hello@yournotify.com
Address: 9 Olufunmilola Okikiolu, off Toyin street Ikeja, Lagos 101222, Lagos, Nigeria
Website: https://yournotify.com