Privacy Policy

Overview

This Privacy Policy explains how Yournotify collects, uses, discloses, stores, and protects information when you use our website, dashboard, mobile experiences, APIs, integrations, campaign tools, messaging channels, ads, rewards, and related services.

Yournotify provides tools for contacts and lists, segments, lead forms, email, SMS, WhatsApp, push and in-app campaigns, ads workflows, rewards, lifecycle automation, WebChat and conversations, templates, media library, sender IDs, domains, wallet and credits, developer APIs, SMTP, SMPP, webhooks, integrations, team access, reporting, and administrative operations.

1. Information We Collect

We collect account information such as name, email address, phone number, company details, profile settings, authentication data, billing status, wallet and credit activity, subscription details, sender IDs, sending domains, team roles, permissions, and support communications.

We collect campaign and workspace data you provide or generate, including contacts, lists, segments, custom fields, imported files, form submissions, lead records, templates, media assets, campaign names, campaign content, messages, rewards, ads, automation rules, lifecycle steps, chat conversations, tags, webhooks, API keys, SMTP or SMPP configuration, integration settings, and analytics events.

We collect technical information such as IP address, device and browser information, log data, cookies, session identifiers, delivery events, open and click events, bounce and complaint signals, unsubscribe events, API requests, integration activity, fraud signals, and security audit signals.

2. How We Use Information

We use information to create and manage accounts, authenticate users, operate the dashboard, process payments and wallet credits, verify sender identities, deliver email, SMS, WhatsApp, push, in-app, chat, and developer-triggered messages, run ads, rewards, and lifecycle workflows, process forms and leads, maintain lists and segments, provide analytics, and support customer service.

We also use information to improve product reliability, prevent abuse, enforce sending policies, detect fraud or unauthorized access, troubleshoot integrations, maintain logs, comply with legal obligations, and communicate service, security, billing, product, or policy updates.

3. Contacts, Recipients, And Campaign Data

When you upload, import, capture, or sync contacts, you remain responsible for having a lawful basis, consent, permission, or other valid authority to use those contacts. This includes contacts collected through forms, lead pages, lists, segments, integrations, APIs, public forms, chat widgets, newsletter ad placements, or campaign imports.

We process recipient data to provide the services you request, including segmentation, campaign delivery, personalization, suppression, unsubscribe handling, delivery reporting, rewards, lifecycle automation, ads reporting, and conversation history. We do not sell your contact lists.

4. Messaging Channels And Delivery Partners

To send messages and operate channel features, we may share necessary information with infrastructure providers, email delivery services, SMS aggregators, telecommunications operators, WhatsApp or messaging providers, push notification services, hosting providers, fraud prevention tools, analytics tools, payment processors, reward providers, and other service providers that help us operate Yournotify.

These providers may process message content, recipient identifiers, sender details, Sender ID registration data, delivery metadata, template information, opt-out signals, and technical logs only as needed to provide, secure, support, or verify the service.

5. Integrations, Apis, Smtp, Smpp, And Webhooks

If you connect third-party tools such as CRMs, spreadsheets, databases, commerce systems, ads platforms, analytics tools, SMTP, SMPP, webhooks, or custom APIs, we process the information needed to authenticate, sync, trigger, deliver, and report on those workflows.

You are responsible for the permissions, settings, credentials, tokens, endpoint security, and data flows you configure. You should remove integrations, rotate credentials, or revoke API keys when access is no longer needed.

6. Ads, Rewards, And Public Experiences

When you use ads, newsletter placements, rewards, referral campaigns, public forms, landing pages, chat widgets, or similar public experiences, we may process creative content, audience settings, placement preferences, target URLs, reward rules, claim data, fraud signals, performance data, and recipient interactions to operate and report on those features.

7. Cookies And Similar Technologies

We use cookies, local storage, and similar technologies to keep users signed in, remember preferences, secure sessions, measure product usage, improve performance, and understand website or campaign interactions. Browser settings may allow you to limit cookies, but some service features may not work properly without them.

8. Legal Bases And Compliance

Depending on your location and use case, we process information to perform our contract with you, comply with legal obligations, protect legitimate business and security interests, and, where required, based on consent. Customers are responsible for complying with applicable marketing, privacy, consumer protection, telecommunications, anti-spam, and data protection laws for their campaigns.

9. Data Sharing And Disclosure

We may disclose information to service providers, professional advisers, regulators, law enforcement, payment processors, delivery partners, telecommunications operators, integration providers, affiliates, or a successor entity in connection with a merger, acquisition, restructuring, or sale of assets. We may also disclose information when necessary to investigate abuse, protect rights and safety, or comply with legal process.

10. Data Retention

We retain information for as long as needed to provide the service, maintain account records, support reporting, handle disputes, comply with legal obligations, enforce policies, and preserve security logs. Retention periods may differ for account data, contacts, campaign content, message events, sender registration records, billing records, logs, backups, and support records.

11. Security

We use administrative, technical, and organizational measures designed to protect information, including access controls, account authentication, role-based permissions, logging, backup practices, secure hosting, and operational review. No online service is completely secure, so customers should use strong passwords, protect credentials, manage team access carefully, and rotate keys when needed.

12. Your Choices And Rights

Depending on applicable law, you may request access, correction, deletion, export, restriction, or objection related to personal information. Account owners can also manage contacts, unsubscribe lists, sender settings, team access, API keys, integrations, and campaign records inside the dashboard.

Recipients can use unsubscribe links, opt-out instructions, or contact the sender of a campaign. If you contact Yournotify about a message sent by one of our customers, we may direct the request to that customer where appropriate.

13. International Processing

Your information may be processed in countries where Yournotify, our hosting providers, delivery partners, support providers, or other service providers operate. We take steps designed to protect information when it is transferred or processed across borders, including contractual, organizational, and technical safeguards where appropriate.

14. Children

Yournotify is not intended for children. Customers must not knowingly upload, collect, or use children’s personal information unless they have all permissions required by applicable law and the campaign is lawful for the intended audience.

15. Changes To This Policy

We may update this Privacy Policy to reflect product changes, legal requirements, operational practices, provider requirements, or security improvements. The date shown in the hero section indicates the latest update. Continued use of Yournotify after an update means the revised policy applies.

16. Contact Us

For privacy questions, requests, or complaints, contact Yournotify at hello@yournotify.com or through the contact information available on our website.