Frequently asked questions

Choose a channel your audience already uses, prepare your sender and build a clear next step into your message.

1. Create your account and open the channel from the dashboard menu.
2. Set up the sender or channel identity required for that channel.
3. Import contacts into a list or choose an existing audience segment.
4. Create your content, personalize it and check a preview or test.
5. Review your wallet and campaign settings, then submit or schedule the campaign.
6. Open the campaign report to review delivery and engagement.

Open your dashboard →

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Yournotify supports teams planning customer campaigns in Nigeria, Kenya and across Africa. Your account brings audience management, messaging and growth tools together, while channel setup and delivery depend on the destination you select.

Tell our team which countries, channels and monthly volumes you need. We can help you choose the appropriate sender setup and build a campaign plan for those markets.

Plan your rollout →

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Yes. Share the customer action you want to trigger, the data source, your preferred channel and the result you want to track. Our team can scope a tailored implementation using Yournotify APIs, integrations and campaign tools.

A useful brief includes the application you use, the fields to synchronize, expected monthly volumes and an example of the message or reward experience.

Discuss your workflow →

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Create your account to manage campaigns, audiences and customer engagement from the Yournotify dashboard.

1. Open the signup page and complete the registration form.
2. Follow the account verification steps presented during signup.
3. Sign in and complete your profile.
4. Choose your first product and prepare its sender, audience or integration.

Create your account →

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An email sender identifies the address your customers see in their inbox. A verified sending identity helps you build a recognizable brand and prepare your email delivery.

1. Open Sender ID and select Email.
2. Add the sending address or domain using the available setup option.
3. Complete the verification or DNS steps displayed for that sender.
4. Check that the sender is ready, then select it in your Email campaign.

Read email setup answers →

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An SMS sender ID is the brand name or identity displayed with your message. Choose the sender category that fits the messages you plan to send.

1. Open Sender ID in your dashboard and select SMS.
2. Create your sender request with the requested business and message details.
3. Choose the appropriate promotional or transactional use.
4. Track the sender status in your account and select it once ready for sending.

Read SMS sender and delivery answers →

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Create a list for a defined audience so your team can reuse it in future campaigns.

1. Open Lists under Audience in the dashboard.
2. Choose Create and give the list a clear name.
3. Save the list, then add contacts manually, through an import or from a connected form.
4. Select this list when setting up a campaign.

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Manual entry is useful for adding a small number of contacts with complete details.

1. Open Contacts under Audience and choose the create or add-contact option.
2. Enter the name and the email or telephone details you want to store.
3. Add useful customer attributes and choose the relevant list.
4. Save the record and check it before including it in a campaign.

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A good import starts with a clean file and consistent column names. Map the source data to Yournotify fields so each contact has the right email, telephone and attributes.

1. Open Contacts and choose the import option.
2. Upload the supported file and choose the destination list.
3. Map identifiers and custom columns to their matching contact fields.
4. Review validation or import results and correct any rejected rows.
5. Open the list to confirm that the expected contacts are present.

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Use consistent identifiers when you import or synchronize contacts. Normalize telephone numbers with country codes and keep email addresses consistent so the same person is easier to match.

Review the import mode before uploading an updated file: adding new contacts and updating existing contacts serve different purposes. Check the import results to confirm how many records were added, updated or rejected.

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