Account and Billing

Campaign Transaction provides a detailed breakdown of your campaign spending, ensuring transparency and financial control over your marketing activities. With this feature, you can download a comprehensive report that includes key transaction details such as the amount spent, credits charged, channel used (SMS or email), your account balance, and the exact date of each charge. Follow these steps to export your campaign transactions.   STEP 1: From your dashboard navigate the "Engagement" section.   STEP 2: From the drop-down menu, select "Transactions". STEP 3: Click on "Export" then "CSV"    

Managing multiple profiles under a single account is now easier than ever with Yournotify. You can easily add and manage profiles for all your brands under one account. All features and funds are isolated to each profile, ensuring separate management for each brand. Easily switch between profiles and oversee each one efficiently, all in one place. Follow this guide to add new profiles to your account.   STEP 1: From your dashboard, navigate to the "Account" section STEP 2: Select "Profile" from the drop-down menu STEP 3: Click on "Create New Profile" STEP 4: Fill in all your details and click "Next" STEP 5: Click on "Get Started" STEP 6: Your new profile is ready, you can switch between profiles anytime you want.  

The Wallet payment plan was introduced to streamline transactions and reduce business costs. Instead of incurring transaction fees on every purchase made through third-party processors like Flutterwave or Paystack, you can deposit a minimum of 50,000 Naira into your Wallet. These funds can then be converted into email credits or subscriptions when needed, without additional fees for each transaction. Here are the key benefits for you.   Key benefits: Cost Efficiency: By funding your Wallet upfront, you pay transaction fees only once, eliminating repeated charges on multiple purchases. This means that if you make frequent purchases, the Wallet can help significantly reduce costs associated with multiple transaction fees. Convenience: You  no longer need to process individual payments every time you need credits or subscriptions. Once your Wallet is funded, you can quickly and easily allocate funds toward the products you need. Enhanced Budget Management: The Wallet enables better control over your marketing spend, allowing you to allocate and monitor resources more effectively. By depositing a larger amount into your Wallet, you gain better control over your budget.   Note: You cannot withdraw money from your wallet. Funds in your wallet are specifically for use on the platform to purchase email credits, subscriptions, or pay for the rewards program. However, they do not expire, so you can use them whenever needed.

When your subscription expires, your account status changes to disabled, meaning you will no longer have access to your data or any active features. However, we no longer delete expired subscription data. All your automations, segments, forms, and templates remain stored in your account but will be inaccessible until you renew your subscription. Once you renew, your account will be reactivated, and you can continue using your stored data without losing any progress. However, if your account remains inactive for an extended period, we may introduce additional measures to manage inactive accounts.

To ensure the integrity, security, and smooth operation of our platform, we’ve introduced a User Level system to manage campaign limits for new accounts. When you sign up for our platform, your account is initially set to User Level that restricts the number of contacts you can send campaigns to (a maximum of 1,000 contacts per campaign). The User Level is in place to help protect the overall performance of our platform and to ensure that all users adhere to best practices for campaign management. This helps us prevent any negative impact on our infrastructure and ensures that all accounts operate within our security and operational standards. If you wish to send campaigns to larger audiences, you can reach out to our support team for further account verification. Once your company is verified, your account will be upgraded, and the restrictions on campaign limits will be removed, allowing you to send campaigns to larger contact lists without limitations. This process allows us to maintain a high level of security, safeguard the platform’s performance, and ensure that users can scale their campaigns responsibly, without compromising the quality of the service for others.