Terms and Conditions

Overview

These Terms and Conditions govern access to and use of Yournotify websites, dashboard, mobile experiences, APIs, integrations, campaign tools, messaging channels, rewards, analytics, and related services. By creating an account, accessing the dashboard, using our APIs, connecting delivery infrastructure, or sending campaigns through Yournotify, you agree to these terms.

Yournotify provides tools for contacts and lists, segments, forms and leads, email, SMS, WhatsApp, push and in-app campaigns, ads workflows, rewards, lifecycle automation, WebChat and conversations, templates, media library, sender IDs, domains, wallet and credits, developer APIs, SMTP, SMPP, webhooks, integrations, team access, reporting, and administrative operations.

1. Accounts And Eligibility

You must provide accurate account information, keep credentials secure, and ensure only authorized users access your workspace. You are responsible for all activity under your account, including activity by team members, API keys, integrations, SMTP or SMPP credentials, connected third-party tools, and any public pages or widgets you publish.

We may refuse, suspend, or terminate access if we believe an account is abusive, fraudulent, unlawful, insecure, harmful to the platform, harmful to delivery networks, or in violation of these terms.

2. Customer Responsibilities

You are responsible for your contacts, lists, segments, form submissions, campaign content, templates, messages, rewards, automations, lifecycle workflows, ads, conversations, sender identities, domains, integrations, and use of analytics. You must have all necessary rights, permissions, consent, lawful basis, and authority to collect, upload, store, process, and message recipients.

You must comply with applicable privacy, marketing, telecommunications, consumer protection, anti-spam, advertising, platform, and data protection laws, including requirements that may apply under NDPR, GDPR, PECR, CAN-SPAM, TCPA, CCPA/CPRA, or similar frameworks where relevant to your recipients. This includes honoring unsubscribe requests, opt-out signals, consent requirements, sender identification rules, promotional restrictions, and channel-specific policies.

3. Acceptable Use

You may not use Yournotify to send spam, phishing, malware, deceptive content, unlawful content, harmful content, hate or harassment, unauthorized financial promotions, prohibited goods or services, illegal gambling promotions, misleading health claims, or messages that violate platform, carrier, payment, reward, advertising, or channel rules.

You may not attempt to bypass security, overload the service, scrape the platform, interfere with other users, misuse APIs, resell access without authorization, abuse delivery infrastructure, upload purchased or unlawfully obtained lists, hide the true sender or purpose of a campaign, or use Yournotify in a way that damages sender reputation or delivery networks.

4. Messaging, Sender Ids, And Deliverability

Sender IDs, sending domains, WhatsApp senders, SMS senders, push credentials, SMTP, SMPP, and other delivery configurations may require review, approval, verification, registration, or third-party acceptance. Approval is not guaranteed and may be withdrawn if usage becomes risky, unlawful, misleading, inactive, or non-compliant.

In Nigeria, telecommunications operators and aggregators may deregister or disable an approved Sender ID that is not actively used for a period such as 60 days or any other period set by the relevant operator or regulator. Reactivation may require renewal, re-registration, documentation, a new Sender ID request, or other operator processes. Yournotify may pass through or charge reasonable fees for renewal, re-registration, reactivation, replacement, documentation, or related support where the cost is imposed by telcos, aggregators, regulators, or operational handling.

Delivery, opens, clicks, replies, conversations, and other analytics can be affected by carriers, providers, recipient devices, privacy settings, spam filters, network conditions, and third-party platforms. We do not guarantee delivery, inbox placement, conversion, revenue, engagement results, Sender ID approval, or permanent Sender ID availability.

5. Credits, Wallet, Subscriptions, And Billing

Yournotify may use subscriptions, packages, wallet balances, and channel credits. Credits may be consumed when campaigns, messages, rewards, ads, API sends, SMTP sends, SMPP traffic, or other usage-based actions are processed. Pricing, limits, packages, included features, channel rates, taxes, provider fees, and regulatory or operator charges may change over time.

Unless a separate written agreement says otherwise, payments are non-refundable once credits, subscriptions, packages, messages, rewards, ads, sender IDs, integrations, or services have been used, provisioned, registered, reserved, or submitted to a third-party provider. You are responsible for taxes, failed payments, chargebacks, account limits, usage overages, and keeping billing information current.

6. Rewards, Incentives, And Promotions

If you use rewards, loyalty, referrals, airtime, data bundles, vouchers, coupons, incentives, ads, contests, or similar features, you are responsible for campaign rules, eligibility, recipient communication, funding, fraud prevention, tax treatment, and compliance with applicable reward, promotion, lottery, consumer, advertising, financial, and telecommunications regulations.

Reward fulfillment may depend on third-party providers, network availability, recipient details, fraud checks, funding, and operational limits. We may delay, reject, reverse, or investigate reward activity that appears suspicious, abusive, unlawful, technically invalid, or inconsistent with provider rules.

7. Forms, Leads, Contacts, And Public Experiences

When you publish forms, lead pages, chat widgets, public links, unsubscribe pages, sponsored placements, newsletter ad content, or other public experiences, you are responsible for the copy, fields, consent language, privacy notices, targeting, creative assets, and resulting data collection. You must not collect sensitive information unless you have a lawful reason and appropriate protections.

8. Integrations, Apis, Smtp, Smpp, And Webhooks

You may connect third-party tools and use APIs, SMTP, SMPP, webhooks, and integrations. You are responsible for credentials, tokens, endpoints, permissions, rate limits, payloads, security, data flows, and the data you send to or receive from third-party systems.

We may limit, throttle, suspend, rotate, or revoke credentials or integrations to protect the platform, comply with law, prevent abuse, manage sender or IP reputation, or maintain service reliability.

9. Content And Intellectual Property

You retain ownership of your campaign content, contacts, lists, templates, media, forms, messages, ads, rewards, and customer data. You grant Yournotify the rights needed to host, process, transmit, display, analyze, and store that content as necessary to provide, secure, support, and improve the service.

Yournotify, our software, dashboard, brand, designs, documentation, APIs, templates, and platform technology remain owned by Yournotify or our licensors. You may not copy, reverse engineer, reproduce, or exploit the platform except as allowed by these terms or a written agreement.

10. Privacy And Data Protection

Our Privacy Policy explains how we process information. Customers are controllers, responsible parties, or equivalent data owners for the contact and campaign data they upload, collect, or sync. Yournotify processes that data to provide the service and may rely on service providers, delivery partners, hosting providers, payment processors, reward providers, analytics tools, and integration providers.

11. Service Changes And Availability

We may add, remove, change, suspend, or discontinue features, channels, limits, packages, integrations, pricing, documentation, APIs, or dashboard workflows. We aim to keep the service reliable, but we do not guarantee uninterrupted access, error-free operation, provider availability, or permanent availability of every feature or delivery route.

12. Suspension And Termination

We may suspend or terminate accounts, campaigns, sender IDs, domains, APIs, integrations, credits, rewards, ads, delivery credentials, or access if we believe there is non-payment, abuse, legal risk, security risk, policy violation, fraud, harmful sending, excessive complaints, inactivity, or conduct that may damage Yournotify, our providers, recipients, or other users.

You may stop using the service at any time. Some records may be retained as required for compliance, security, fraud prevention, billing, dispute resolution, backups, or legitimate business operations.

13. Disclaimers

The service is provided on an as-is and as-available basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, deliverability, campaign performance, revenue results, provider availability, or error-free operation.

14. Limitation Of Liability

To the fullest extent permitted by law, Yournotify will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, campaign failure, delivery failure, provider outages, Sender ID deregistration, blocked routes, or business interruption. Our total liability for claims related to the service is limited to the amount you paid to Yournotify for the affected service during the three months before the event giving rise to the claim.

15. Indemnity

You agree to defend, indemnify, and hold Yournotify harmless from claims, losses, liabilities, damages, penalties, costs, and expenses arising from your content, campaigns, contacts, lists, data collection, rewards, ads, integrations, unlawful sending, sender identity usage, breach of these terms, or violation of third-party rights or applicable law.

16. Governing Law And Disputes

These terms are governed by applicable laws in the jurisdiction where Yournotify operates, unless a separate written agreement states otherwise. The parties will first attempt to resolve disputes in good faith before pursuing formal proceedings.

17. Changes To These Terms

We may update these terms to reflect product changes, legal requirements, operational practices, pricing, security improvements, provider requirements, or new features. The date shown in the hero section indicates the latest update. Continued use of Yournotify after an update means the revised terms apply.

18. Contact

For questions about these terms, contact Yournotify at hello@yournotify.com or through the contact information available on our website.