Read and reply to Facebook Page messages with conversation history and shared team access.
Your Facebook Page, a shared customer inbox.
Keep Page messages organized from the first question to the final reply.
Authorize your Facebook connection and required messaging permissions, then manage supported Page conversations in Yournotify. Review the customer’s message and available history before responding, so your team can answer enquiries with context while staying within the permitted messaging window.
Respond to customer questions about products, orders and service directly from the conversation thread, within the permitted reply window. Use the available history to understand what the customer has already shared, keeping your answer relevant and avoiding repeated questions during the same enquiry.
Read incoming messages and your replies in chronological order, with timestamps and available media in the same thread. Use that history to understand what has already been discussed, so another team member can follow the exchange and respond without asking the customer to start again.
Use supported media from your workspace to explain a product or answer a question. Incoming attachments remain available with the message history. Choose an attachment that directly supports the answer, so customers have the information they need and your team can refer back to the same material later.
Filter by channel, search the inbox and switch on Needs reply to focus on unanswered customer messages. Read the latest enquiry and the existing thread before responding. This helps the team spend its attention on customers who are waiting for an answer.
Close a thread when the exchange is finished. A new customer message reopens it; block unwanted conversations when needed. Use the thread’s status to separate finished exchanges from active enquiries, making the inbox easier for the team to review while keeping the conversation history available.
Choose the channels your customers use, confirm account access and give teammates the permissions they need.
Answer questions about products, availability and next steps while keeping the conversation history close.
Review earlier messages and supported attachments before responding, so customers can continue the same conversation.
Give teammates the appropriate conversation permissions and use the inbox to see which messages still need a reply.
Setup, supported messaging and everyday inbox use.
Read setup guides and more FAQs → Explore API documentation →
Connect your supported channels and give your team a clearer view of customer messages.
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