Guide customers inside your product with messages connected to their current experience. Choose a display format, audience and timing, then control repeat delivery so onboarding guidance, feature announcements and service information appear in a considered way.
Connect in-app content to a configured widget, relevant customer context and clear display controls rather than treating it as another broadcast channel.
Connect in-app content to a configured widget, relevant customer context and clear display controls rather than treating it as another broadcast channel.
Prepare the title and message using the display type available in the editor, such as a banner. Match the format to the guidance you need to give, keeping the main product task and the customer’s next step easy to understand.
Connect the message to the audience lists and targeting conditions supported by the in-app setup. Use those choices to make the content relevant to the customer’s context instead of showing every product announcement to every person who opens the app.
Set the available schedule and timezone, then choose once or repeat delivery with an appropriate cooldown. These controls help your team plan when the message can appear and avoid repeatedly interrupting a customer with the same guidance.
Check the configured widget experience and use the available analytics to review message activity. Consider whether the content helps the customer complete the intended task before changing the wording, targeting or repeat settings for the next message.
Choose the product action, announcement or service context the message should support.
Review the format, targeting, schedule and repeat behaviour together.
Use the product context and available activity reporting to improve the next message.
Setup and everyday use of In-App Messaging for Customer Engagement.
Read setup guides and more FAQs → Explore API documentation →
Guide customers inside your product with messages connected to their current experience. Choose a display format, audience and timing, then control repeat delivery so onboarding guidance, feature announcements and service information appear in a considered way.
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