Connect push notifications to customer and product events that need a timely update. Prepare a concise message, identify the supported recipient device and keep the notification tied to the account, order or service action that produced it.
Keep service push specific to the customer action, with a clear destination and the device context needed for delivery.
Keep service push specific to the customer action, with a clear destination and the device context needed for delivery.
Choose the account change, order update, reminder or service event that should produce a notification. Keep the message tied to that action so the customer understands why it arrived and can distinguish it from a general promotional campaign.
Connect the event’s customer to the supported push registration available in your setup. Check device access and notification permission before relying on the alert, since an application event does not create a reachable notification destination on its own.
Use a short title and message that explain the change and point to the relevant destination. Keep sensitive or unnecessary details out of the notification itself, letting the customer review the full context inside the appropriate product experience.
Use the available sending and delivery context when reviewing a missing service notification. Keeping that information alongside the originating event helps the team investigate whether the issue relates to the application workflow, recipient setup or notification delivery.
Define when the notification should be created and what the customer needs to know.
Make sure the intended customer has a supported push registration and appropriate permission.
Connect each notification to the action and destination that help the customer respond.
Setup and everyday use of Transactional Push Notifications for Apps.
Read setup guides and more FAQs → Explore API documentation →
Connect push notifications to customer and product events that need a timely update. Prepare a concise message, identify the supported recipient device and keep the notification tied to the account, order or service action that produced it.
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