Manage TikTok customer direct messages and supported image replies alongside your other conversation channels.
Bring customer DMs into your team’s daily workflow.
Connect eligible TikTok messaging, review incoming questions and respond with supported text or image replies.
Authorize an eligible TikTok Business Account through Integrations with approved Business Messaging access and the required permissions. Confirm the account’s access before connecting, then manage the supported customer messages and reply options available to that connection inside your team’s shared inbox.
Receive supported customer DMs in Conversations with unread counts, message history and notifications. Read the incoming enquiry alongside the available thread before replying, helping your team keep the exchange focused and understand what the customer has already asked.
Send text replies from the conversation thread. TikTok controls reply windows and quotas; this integration does not start unsolicited conversations. Review the available message history and the reply options for that thread, keeping each response relevant to the enquiry the customer has already started.
Send JPG or PNG images from Media where TikTok enables image sharing for the conversation. Text and images are sent separately. Choose an image that helps answer the customer’s enquiry and check the options available in the thread before sending, as sharing permissions depend on the conversation.
Use Sync Now to import available recent conversations. TikTok limits imported history to recent conversations and a limited number of messages per thread. Use the history returned by the connection to understand the current enquiry, and avoid assuming that older exchanges or every past message will be available in Yournotify.
Close a thread when the exchange is finished. A new customer message reopens it; block unwanted conversations when needed. Use the thread’s status to separate finished exchanges from active enquiries, making the inbox easier for the team to review while keeping the conversation history available.
Choose the channels your customers use, confirm account access and give teammates the permissions they need.
Answer questions about products, availability and next steps while keeping the conversation history close.
Review earlier messages and supported attachments before responding, so customers can continue the same conversation.
Give teammates the appropriate conversation permissions and use the inbox to see which messages still need a reply.
Setup, supported messaging and everyday inbox use.
Connect your supported channels and give your team a clearer view of customer messages.
Get Started