Handle Instagram direct messages, customer questions and supported media from your Yournotify inbox.
Give every customer DM a clear next step.
Review the exchange, understand the question and reply from one conversation view.
Authorize an eligible Instagram account with the required messaging access through Integrations. Once connected, bring supported direct messages into the shared inbox so your team can review the customer’s enquiry and respond with the available context.
Help customers with product questions, order enquiries and service requests from the same conversation view. Review the customer’s earlier messages before answering, then keep the response focused on their question so the next person handling the thread can follow what was discussed.
Read available message history and open supported images, videos or shared-post links received inside a direct message. Use the material the customer has shared to understand their question and prepare a relevant reply, while keeping the exchange inside the supported direct-message conversation.
Filter by channel, search the inbox and switch on Needs reply to focus on unanswered customer messages. Read the latest enquiry and the existing thread before responding. This helps the team spend its attention on customers who are waiting for an answer.
Use conversation permissions to control who can view, send, edit and delete. Keep customer messaging inside the shared workspace. Match access to each teammate’s responsibilities so the people handling customer enquiries have the tools they need and the team has a clear process for managing conversations.
Close a thread when the exchange is finished. A new customer message reopens it; block unwanted conversations when needed. Use the thread’s status to separate finished exchanges from active enquiries, making the inbox easier for the team to review while keeping the conversation history available.
Choose the channels your customers use, confirm account access and give teammates the permissions they need.
Answer questions about products, availability and next steps while keeping the conversation history close.
Review earlier messages and supported attachments before responding, so customers can continue the same conversation.
Give teammates the appropriate conversation permissions and use the inbox to see which messages still need a reply.
Setup, supported messaging and everyday inbox use.
Read setup guides and more FAQs → Explore API documentation →
Connect your supported channels and give your team a clearer view of customer messages.
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