Let website visitors ask questions and continue the conversation with your team in a shared inbox.
Be there when website visitors need an answer.
Configure your widget, receive questions and respond through the shared Conversations workspace.
Create a WebChat widget and install its code on your website so visitors have a direct way to contact your team. Place the widget where customers look for help, then handle incoming questions in Conversations with the visitor’s messages and your replies kept together.
Configure the widget using the appearance and behavior settings available in your WebChat workspace. Choose an appearance that fits your website and a clear invitation to start a conversation, making it easier for visitors to recognize where they can ask for help.
Open an incoming website chat and respond from Conversations. The thread keeps visitor messages and your team replies together. Use the available conversation history to answer the current enquiry, so visitors can continue asking about a product or service while they are still on your website.
Review available visitor details and the widget associated with the chat. Open the customer record when a contact is linked. Use that context to understand where the enquiry began and what the visitor has shared, helping your team give a more relevant answer without repeating earlier questions.
Filter by channel, search the inbox and switch on Needs reply to focus on unanswered customer messages. Read the latest enquiry and the existing thread before responding. This helps the team spend its attention on customers who are waiting for an answer.
Close a thread when the exchange is finished. A new customer message reopens it; block unwanted conversations when needed. Use the thread’s status to separate finished exchanges from active enquiries, making the inbox easier for the team to review while keeping the conversation history available.
Choose the channels your customers use, confirm account access and give teammates the permissions they need.
Answer questions about products, availability and next steps while keeping the conversation history close.
Review earlier messages and supported attachments before responding, so customers can continue the same conversation.
Give teammates the appropriate conversation permissions and use the inbox to see which messages still need a reply.
Setup, supported messaging and everyday inbox use.
Read setup guides and more FAQs → Explore API documentation →
Connect your supported channels and give your team a clearer view of customer messages.
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