Unified conversation context
Keep customer questions, replies, channel source, campaign context, and next-step notes close to the same contact workflow.
Conversations connected to the full customer workflow.
Bring WebChat, WhatsApp, Instagram, LinkedIn, Facebook, and other customer replies into the same growth system as campaigns, rewards, and lifecycle automation.
Two-way engagement
Use conversations to understand intent, answer questions, and trigger the next useful customer step.
Conversation features for WebChat and social customer replies.
Conversations in Yournotify give teams a shared place to understand customer intent, respond on the right channel, and keep campaign follow-up connected to the customer record.
WebChat for active intent
Help visitors while they are still browsing, qualify interest, and turn useful conversations into follow-up actions.
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WhatsApp reply handling
Use WhatsApp replies and campaign responses as part of the broader customer engagement path.
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Instagram DM workflows
Bring social product questions, content replies, and campaign interest into a practical follow-up workflow.
View productLinkedIn prospect conversations
Manage B2B enquiries and relationship-driven follow-up without separating them from acquisition and engagement programs.
View productFacebook conversation routing
Keep page, post, and campaign-driven Facebook conversations visible to the team responsible for customer movement.
View productRelated product paths.
Launch campaigns that keep
customers moving.
Bring your audience, messages, rewards, and delivery tools into one workflow so every campaign has a clear next step.
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