USSD
USSD provides an interactive menu customers can use from a phone without opening a website or installing an app. It can support structured information requests, registrations and other short customer workflows.
Plan the menu as a small sequence of clear choices, then connect each step to the information or action the customer needs.
Start with the customer task, write short menu options and keep the number of steps manageable. Yournotify USSD uses services and flow definitions to organize the menu and its transitions.
Prepare the opening prompt, the choices, the expected input and the end message. Review the full route before activating the intended service.
Yes. The USSD tools include session records that help you review how customers move through a service. Use these records to understand completed or interrupted interactions and improve unclear steps.
Keep the service and session identifiers when investigating an issue so the relevant interaction can be traced.