Review reward claims with the contact details, custom fields, issued codes and fulfilment status your team needs to understand each submission. Keep campaign records together so you can check participation, follow up on customer questions and review what happened after a reward was claimed.
Reward submissions give the team a working queue for customer claims and fulfillment review.
See who claimed a reward, what they submitted, which fulfillment path applies, and what happened next.
Review submitted contact data, custom fields, reward details, and fulfillment state. See who made each claim and the information they provided alongside the reward’s current status. This gives your team the context needed to review submissions and answer customer questions about an individual claim.
Keep coupon/code rewards connected to the submission that received them. Review the recipient’s details alongside the issued code and fulfilment status, giving your team a clear reference when checking a reward or responding to a customer enquiry about their claim.
Use reward submissions as signals for future customer segments and campaigns. Review the contact details and campaign context behind each claim, then plan relevant follow-up where the customer has given permission. This helps the next message reflect the incentive or interaction that brought them to your business.
Evaluate this capability around eligibility, fulfilment and measurable outcomes, then connect it to the customer data and channels your team already uses.
Define the audience, qualifying action and next step before configuring tools. This keeps the workflow focused on a measurable business and customer result.
Use clear ownership, reusable content and reporting so the team can launch, review and improve the workflow without depending on disconnected spreadsheets.
Coordinate this capability with relevant Yournotify messaging, acquisition, conversation, reward and retention tools as the customer moves forward.
Answers for teams evaluating reward claim and submission management.
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