Why has an SMS not been delivered?
Open the campaign report and review the delivery status or failure details for the affected recipients. Common checks include the telephone format, sender readiness, message content, recipient availability and the destination route.
For promotional SMS, recipient preferences and permitted sending hours also matter. Use the campaign ID and the relevant report when contacting support so the team can investigate the actual send.
Connect every marketing channel to one customer journey.
Capture and segment audiences, then coordinate email, SMS, WhatsApp, voice, Calls, push, in-app messages, conversations, automations, referrals, loyalty, rewards, ads, and developer APIs from one growth platform.
Get Started