Send service messages when a customer takes an action or needs an operational update. Use explicit recipients and immediate sending for receipts, account notices and confirmations, then retain the delivery record for support and troubleshooting.
Transactional SMS is an immediate customer update, with the recipient and message determined by the action that just occurred.
Transactional SMS is an immediate customer update, with the recipient and message determined by the action that just occurred.
Connect the message to a payment, order, booking or account action in your application. Use the recipient associated with that event so the SMS explains a relevant change, rather than sending a general announcement to a marketing audience.
Prepare the intended telephone recipients with the transaction-specific message and the correct transactional sender configuration. This workflow uses immediate delivery to explicit recipients; saved marketing lists, audience segments and scheduled promotional sends belong to a different campaign setup.
Include the reference, status or next action the customer needs to understand the event. Keep the wording focused on the service update so the recipient can act on it without sorting through unrelated promotional content or a long sales message.
Review the message and its delivery outcome when a customer asks about a missing notification. Keeping the sending record linked to the event helps your team separate an application problem, an unsuccessful send and a notification that was delivered.
Decide which event needs a customer notification and which recipient belongs to that event.
Confirm the sender, explicit recipients and immediate message content in your integration.
Keep the request and delivery context available for customer support and operational review.
Setup and everyday use of Transactional SMS API.
Read setup guides and more FAQs → Explore API documentation →
Send service messages when a customer takes an action or needs an operational update. Use explicit recipients and immediate sending for receipts, account notices and confirmations, then retain the delivery record for support and troubleshooting.
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