Send WhatsApp updates when an order, booking or account action needs a customer notification. Prepare an appropriate approved template, use the explicit recipient for the event, and keep delivery and supported replies connected to the service context.
Connect the event, customer and approved message format so each update explains a real change rather than becoming a general marketing broadcast.
Connect the event, customer and approved message format so each update explains a real change rather than becoming a general marketing broadcast.
Start with the order, payment, appointment or account action that requires a notification. Use the customer involved in that event and the details they need to understand the change, keeping the message separate from unrelated audience-based promotions.
Choose the appropriate approved template and supply the values relevant to the notification, such as a reference, status or appointment time. Review each variable so the resulting message reads clearly and describes the correct customer action.
Submit the event-specific message to explicit recipients with the appropriate transactional setup. Saved audience lists, marketing segments and scheduled promotional sends are separate workflows, so the integration should preserve the service purpose of this customer update.
Keep the sending record available when a customer asks about the update. Where the configured connection supports replies, use the existing conversation context and permitted messaging window to answer a follow-up question about the same service event.
Define which action needs a WhatsApp notification and which recipient is involved.
Match the approved format to the event and review the inserted customer details.
Retain delivery information and supported conversation context for customer follow-up.
Setup and everyday use of Transactional WhatsApp Messaging.
Read setup guides and more FAQs → Explore API documentation →
Send WhatsApp updates when an order, booking or account action needs a customer notification. Prepare an appropriate approved template, use the explicit recipient for the event, and keep delivery and supported replies connected to the service context.
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