In Q3 2025, WhatsApp was used by 96.5% of Nigerian internet users aged 16 and above, making it the most-used social platform among the platforms measured in Nigeria during the period.
With WhatsApp already deeply embedded in how people communicate in Nigeria, it is no surprise that businesses are also using the platform as part of their customer communication strategy. From marketing and sales to customer support, order updates, enquiries, and follow-ups, WhatsApp has become a practical channel for businesses that want to communicate with customers where they already spend their time.
As these business use cases grow, so does the need for systems that can support communication at a larger scale. That is where WhatsApp Business API becomes relevant.
In this article, we look at the top 10 WhatsApp API providers in Nigeria in 2026, what each platform offers, their pricing models, the types of businesses they are suited to, and what to consider before choosing one.
But first, let’s look at what WhatsApp Business API means.
Table Of Contents
What Is WhatsApp Business API?
WhatsApp Business API is a solution that allows your business to connect WhatsApp to other business systems and communication tools. It is designed to help businesses run permission-based WhatsApp campaigns, send bulk WhatsApp messages, build customer journeys, and set up automated messages for efficient customer interaction.
It is built to serve both small and large enterprises that desire to run their communication at a large scale, connect WhatsApp to other tools, or have multiple people involved in handling conversations.
Check out WhatsApp Marketing and WhatsApp Business API Guide 2026 to find out more.
What Is WhatsApp Business API Used For?
WhatsApp Business API gives your business access to features that can support your day-to-day customer communication while also helping you handle marketing, sales, support, and other customer-facing activities more efficiently. Common use cases include:
Run targeted marketing campaigns: Create personalised WhatsApp campaigns, send promotional messages at scale, and include interactive elements such as buttons and links that make it easier for customers to take action.
Manage customer conversations as a team: Bring WhatsApp conversations into a shared inbox so multiple team members can respond to customers, assign conversations, and manage communication based on their roles and responsibilities.
Automate routine interactions: Set up automated replies, chatbots, and workflows to handle frequently asked questions, provide information, collect customer details, schedule appointments, and guide customers through common processes.
Send timely notifications and updates: Deliver order confirmations, payment reminders, appointment notifications, delivery updates, and other important information directly to customers on WhatsApp.
Personalise customer communication: Use customer information and conversation history to tailor messages and deliver communication that is more relevant to individual customers, rather than sending the same message to everyone.
Connect WhatsApp with other business platforms: Integrate WhatsApp with tools such as Zoho, Shopify, Odoo, Pipedrive and WooCommerce, as well as other CRM, e-commerce and business systems, to connect customer communication with existing workflows and data.
Track campaign and conversation performance: Monitor delivery, engagement, and other campaign metrics to understand how customers respond to WhatsApp communication and identify areas for improvement.
Support two-way customer communication: Give customers a direct way to ask questions, respond to messages, request support, and interact with a business in real time, creating a more conversational customer experience.
Maintain secure business communication: WhatsApp Business API operates within WhatsApp’s security framework, including end-to-end encryption for messages, helping protect the privacy of customer conversations.
Scale communication without relying on a single device: Move business communication beyond one phone or WhatsApp account and provide a more structured way for teams and systems to manage customer interactions at scale.
What Is a WhatsApp Business API Solution Provider?
A WhatsApp Business Solution Provider (BSP) is a company that provides businesses with access to the WhatsApp Business Platform through Meta’s approved business solutions ecosystem. Businesses do not access the WhatsApp Business Platform in the same way they use the regular WhatsApp or WhatsApp Business app. A BSP provides the setup and infrastructure needed to get a business connected to the platform.
The provider serves as the link between the business and the WhatsApp Business Platform, helping businesses get their WhatsApp presence set up and ready for business use.
In simple terms, a WhatsApp BSP is the company that helps a business get access to and operate its WhatsApp Business Platform account.
The difference between providers often comes down to what they build around the WhatsApp API.
When comparing providers, pay attention to these areas:
Ownership of your WhatsApp account:
The way a provider sets up your WhatsApp Business Account (WABA) can affect how much control you have over your business number and how easily you can move to another provider. Some setups give businesses direct ownership of their WABA and phone number, while others place more of the account management under the provider.
The provider’s pricing structure:
Your WhatsApp costs do not necessarily look the same across providers. Beyond Meta’s messaging charges, a provider may charge a monthly platform fee, add a markup to message costs, charge based on usage, or combine several of these models. Understanding the provider’s pricing model alongside Meta’s fees gives you a clearer picture of your expected cost.
The software that comes with the API:
WhatsApp API access is only part of what a provider may offer. Some platforms give developers the API and leave them to build the interface themselves. Others package the API with tools such as shared inboxes, live chat, broadcast management, campaign dashboards, and other features that teams can use without building everything from scratch.
The level of automation and AI:
Automation capabilities can differ considerably between platforms. One provider may offer basic auto-replies and predefined workflows, while another may include chatbot builders, advanced automation, and AI agents that can handle more complex customer conversations.
The wider communication ecosystem:
Consider how WhatsApp fits into the rest of your communication stack. Some providers concentrate on WhatsApp and its related tools, while others connect WhatsApp with channels such as SMS, email, voice, and RCS. Native integrations with platforms such as e-commerce systems, CRMs, and other business tools can also influence how well the provider fits into your existing operations.
Top 10 WhatsApp Business API Providers in Nigeria in 2026
With several providers offering WhatsApp Business API solutions, the right option will depend on your business model, communication needs, technical requirements, and budget.
Below, we look at 10 providers relevant to businesses in Nigeria in 2026, including what each platform offers, its pricing approach, and the type of business it may suit.
1. Yournotify
Yournotify is a growth marketing platform built around the full customer journey, from acquiring new leads to engaging customers and keeping them connected over time. WhatsApp Business API is one of the communication channels available on the platform, alongside SMS, email, voice, push notifications, and in-app messaging.
With so many communication options, you can also use WhatsApp independently for marketing campaigns, customer conversations, follow-ups, and automated communication. You can also combine it with other channels when a customer journey requires multiple touchpoints, without managing each channel from a separate platform.
Key features
- WhatsApp Business API
- WhatsApp marketing campaigns
- Shared team inbox for customer conversations
- Automated customer journeys and follow-ups
- Lead generation forms
- Audience segmentation and personalised communication
- Transactional and customer notification messages
- Link tracking and campaign reporting
- API and business integrations
- Customer rewards, vouchers, airtime and data
- SMS, email, voice, push notifications and in-app messaging
Yournotify also connects communication across the customer journey. For example, a business can capture a lead, follow up through WhatsApp, send an SMS when necessary, continue communication through email, and use automated journeys to support retention, all from the same platform.
Pricing
Yournotify uses a subscription and credit-based model. The subscription plans start at ₦20,000 per month, alongside credit-based usage. The subscription provides access to the platform and its features, while credits cover usage across communication services.
For businesses in Nigeria, one notable advantage is that Yournotify supports payments in Nigerian naira (₦). This means businesses can budget and pay in their local currency without having to constantly convert USD-denominated subscription costs or absorb the impact of exchange-rate fluctuations.
The overall cost depends on the selected plan and the communication services used, so businesses should check Yournotify’s latest pricing information for current plan and credit details.
Best for:
Businesses that want to use WhatsApp as part of a broader customer communication system, with the flexibility to use WhatsApp independently.
Yournotify can suit a business that only needs WhatsApp today and one that expects its communication needs to expand across SMS, email, voice, push notifications, or in-app messaging.
What to consider:
Consider how much of your customer communication you want to manage from one platform. If your immediate requirement is WhatsApp Business API, you can use it independently. If you later need additional channels or automated customer journeys, those capabilities are available within the same platform.
Need help setting it up? Book a FREE DEMO today!
2. AiSensy
AiSensy is a WhatsApp marketing and automation platform focused on campaigns, customer conversations, and WhatsApp-based engagement. Its platform provides WhatsApp Business API access alongside tools for broadcasting, segmentation, automation, shared inbox management, and Click-to-WhatsApp advertising.
Key features
- WhatsApp broadcasts and campaigns
- Shared team inbox
- Chatbots and automation
- Audience segmentation
- Click-to-WhatsApp ads
- Campaign analytics
- Webhooks and integrations
Pricing
AiSensy has a Free Forever plan at $0/month, followed by Basic at $45/month, Pro at $99/month, Premium at $299/month and Unlimited at $899/month. WhatsApp message charges are separate and vary according to the recipient’s country and message category.
Best for:
Businesses focused on WhatsApp marketing, broadcasts, retargeting, and automation.
What to consider:
The subscription fee is only one part of the cost. Businesses should also account for WhatsApp’s message-based charges when estimating campaign costs. The features and sending capacity available also vary by plan.
3. Termii
Termii is a communications platform offering WhatsApp alongside SMS, email, and other communication products. Its WhatsApp offering can be used for customer messaging, campaigns, and communication workflows, while its developer platform provides APIs and webhooks for integrating messaging into applications and business systems.
Key features
- WhatsApp Business API
- WhatsApp campaigns
- SMS, voice, and email
- REST API and webhooks
- Customer conversations
- Message automation
- Developer tools
Pricing
Termii’s current pricing is organised by product. Signals lists a WhatsApp Business Account at $50/month per account, with additional usage charges. Engage starts at $75/month for its Starter plan and includes SMS, email, and WhatsApp campaigns. Resolve costs $25 per seat/month, with WhatsApp charged separately; a WhatsApp device is listed at $50/month.
Best for:
Businesses that need WhatsApp alongside other communication channels or developer-focused messaging tools.
What to consider:
Termii has several products with different pricing structures. The total cost depends on whether you need WhatsApp API access through Signals, campaigns through Engage, customer conversations through Resolve, or a combination of these products.
4. Siteti
Siteti is a communication and WhatsApp CRM platform with tools for WhatsApp broadcasts, automation, customer conversations and team-based communication. Its platform is priced in Nigerian naira and provides both business-facing features and a developer sandbox for testing integrations.
Key features
- WhatsApp broadcasts
- Scheduled campaigns
- WhatsApp API
- Message analytics
- Team inbox
- Chatbot and interactive flows
- Webhooks
Pricing:
Siteti’s published Nigerian pricing starts at ₦46,400/month for Start, ₦94,400/month for Growth and ₦638,400/month for Pro. The platform also offers a free sandbox for development and testing. Siteti states that Meta conversation fees are included in its Nigerian plans.
Best for:
Nigerian businesses looking for WhatsApp marketing, automation, team communication, and naira-based pricing.
What to consider:
The capabilities increase across the plans. For example, API broadcasts and analytics are available on Growth, while the Pro plan adds features such as a shared team inbox, calls, and custom integrations.
5. WATI
WATI is a WhatsApp-focused customer communication platform that combines WhatsApp messaging with marketing, automation, team inboxes, and customer engagement tools. It also supports communication through additional channels such as Facebook, Instagram, and TikTok.
Key features
- WhatsApp campaigns and broadcasts
- Team inbox
- Chatbots and automation
- WhatsApp Business Calling
- Click-to-WhatsApp ads
- Analytics and reporting
- CRM and e-commerce integrations
Pricing
WATI currently offers Growth, Pro, and Business plans. The subscription is separate from WhatsApp messaging charges, and optional add-ons can also affect the total cost. Its current pricing page lists Growth with 3 included users, Pro with 5 users, and Business with 5 users, with additional-user charges applying on the higher plans.
Best for:
Businesses that want WhatsApp marketing, automation, team collaboration, and customer conversations in one platform.
What to consider:
The number of users, integrations, API capacity, automation triggers, webhooks, and other capabilities depend on the plan selected. Businesses should also include WhatsApp messaging charges and any optional add-ons when calculating their total cost.
6. Respond.io
Respond.io is an omnichannel customer communication platform that brings WhatsApp and other messaging channels into a shared workspace. Its platform combines team inboxes, broadcasts, workflows, customer lifecycle management, AI tools, reporting, and integrations.
Key features
- WhatsApp Business API
- Omnichannel team inbox
- Automated workflows
- Broadcasts
- AI agents
- WhatsApp Calling
- Developer API and integrations
Pricing
Respond.io currently lists Starter at $79/month, Growth at $159/month, and Advanced at $279/month, with an Enterprise plan available at custom pricing. WhatsApp fees are not included in the subscription and are charged separately by Meta. Respond.io states that it does not add a markup to WhatsApp fees.
Best for:
Businesses that need to manage WhatsApp alongside other customer messaging channels, with automation and team collaboration.
What to consider:
Respond.io’s pricing is based partly on Monthly Active Contacts, so businesses should consider both their subscription tier and WhatsApp usage when calculating costs. The more advanced automation, reporting, and integration features become available on higher plans.
7. Twilio
Twilio is a communications platform that provides programmable APIs for WhatsApp, SMS, voice, email and other communication channels. Its WhatsApp offering is designed for businesses and development teams that want to build messaging into applications, customer journeys and existing systems.
Key features
- WhatsApp messaging API
- Programmable messaging
- SMS, voice and email APIs
- Customer notifications
- Application integrations
- Developer tools
- Custom communication workflows
Pricing
Twilio’s WhatsApp pricing uses a pay-as-you-go model. Its current published WhatsApp fee is $0.005 per message, in addition to applicable Meta WhatsApp messaging fees. Twilio’s pricing page states that its WhatsApp fee applies to inbound and outbound messages.
Best for:
Businesses and development teams that need programmable WhatsApp communication and custom integrations.
What to consider:
Twilio is strongly API-oriented, so businesses should consider whether they need programmable communication infrastructure or prefer a platform with more built-in marketing and customer-conversation tools. Its total WhatsApp cost includes both Twilio’s fee and applicable Meta charges.
8. 360dialog
360dialog provides direct access to the WhatsApp Business API, with a focus on developer control, integrations, and WhatsApp infrastructure. Its platform allows businesses to connect systems, automate workflows, and send different WhatsApp message types.
Key features
- WhatsApp Business API
- Developer tools and documentation
- WhatsApp template management
- Direct Meta connectivity
- Automation and integrations
- WhatsApp messaging at scale
- Technical support
Pricing
360dialog’s current WhatsApp API pricing starts at €49 per number/month for Regular, €99 per number/month for Premium, and €500 per number/month for Scale, with Meta WhatsApp messaging fees charged separately.
Best for:
Businesses and development teams that want direct WhatsApp API access with control over how the API connects to their systems.
What to consider:
The subscription is charged per WhatsApp number, and Meta messaging fees apply separately. Higher plans add features such as faster support, business verification support, Inbox, Automation, Measurement, migration assistance, and higher messaging throughput.
9. Infobip
Infobip is a global communications and customer engagement platform that provides WhatsApp Business Platform access alongside tools for messaging, automation, customer support, and omnichannel communication. Its WhatsApp offering includes API access as well as solutions for broadcasts, chatbots, customer conversations, and automated journeys.
Key features
- WhatsApp messaging API
- WhatsApp broadcasts
- Omnichannel conversations
- Customer journey automation
- AI-powered communication
- WhatsApp Business Calling
- Customer analytics
Pricing
Infobip charges for WhatsApp based on message type, destination country and applicable WhatsApp pricing rules. Its platform provides a pay-as-you-go calculator rather than publishing one universal WhatsApp rate for every market. Infobip also states that the first 1,000 service conversations per registered WhatsApp Business Account each month are free, subject to the applicable pricing rules.
Best for:
Businesses that need WhatsApp alongside broader customer engagement, automation and omnichannel communication capabilities.
What to consider:
Infobip offers several WhatsApp products and modules, so the final setup and cost depend on the features and communication volumes required. Businesses should use the current pricing calculator for their destination market rather than relying on a single generic per-message rate.
10. Africa’s Talking
Africa’s Talking provides WhatsApp API capabilities as part of its wider communications API platform. Its WhatsApp tools support business messaging, templates, interactive messages, media, webhooks and customer communication workflows, alongside its broader SMS, Voice, USSD and other APIs.
Key features
- Message templates and interactive messages
- Automated chatbots
- Multi-agent support
- Media messaging
- Webhooks
- Developer APIs and SDKs
Pricing
Africa’s Talking’s published WhatsApp pricing page lists an $85 setup fee and $50 monthly maintenance fee. Its published Nigeria rates currently list $0.072 per marketing message, $0.012 per utility message, $0.012 per authentication message, and $0.002 per service message.
Best for:
Businesses and development teams looking to integrate WhatsApp into applications and broader communication systems.
What to consider:
Africa’s Talking is strongly developer-oriented, so businesses should consider whether they need API-based communication and integration capabilities rather than a primarily visual WhatsApp marketing interface. The published pricing also includes setup and monthly maintenance charges in addition to message costs.
Pricing note: WhatsApp pricing can change based on Meta’s pricing rules, recipient country, message category, and the commercial model used by the provider. Provider subscription fees and WhatsApp usage fees may also be billed separately. Check the provider’s current pricing page and Meta’s official WhatsApp Business Platform pricing information before making a purchasing decision.
How to Choose the Right WhatsApp Business API Provider for Your Business
Choosing a WhatsApp Business API provider is easier when you start with what your business needs from the platform. Providers differ in pricing, features, integrations, automation, support, and the level of control they give businesses.
Here are the key factors to consider before making a decision:
1. Define your requirements
Start by identifying what you want to use WhatsApp for and how it fits into your existing customer communication process.
Consider your expected message volume, number of users, level of automation, customer support needs, and the systems you need to connect. Your requirements will help narrow down suitable providers for your business.
For example, a business that mainly wants to run WhatsApp marketing campaigns may need a platform with campaign management, segmentation, and reporting. A SaaS company that wants to build WhatsApp into its own application may need API access, webhooks, and developer tools instead.
2. Consider the total cost
Pricing varies significantly between WhatsApp API providers, so comparing subscription prices alone can be misleading.
Some providers charge a monthly subscription, while others use pay-as-you-go or usage-based pricing. You may also have to account for Meta’s WhatsApp messaging fees separately.
Look at the full cost, including charges for:
- WhatsApp messages
- Users or team members
- Contacts
- Phone numbers
- Automation
- Integrations
- API usage
- Additional features or add-ons
Understanding each provider’s pricing structure will give you a clearer picture of what you will actually spend based on your expected usage.
3. Check the level of customer support
WhatsApp may become a key part of your sales, marketing, or customer service operations, so support matters when things go wrong.
Look at the type of support available, including response times, support channels, and whether technical assistance is provided. Businesses with more complex API integrations may also need access to technical documentation and developer support.
The level of support you need will depend on how your business plans to use the platform.
4. Evaluate the features you need
Different providers offer different tools around the WhatsApp API. Some focus mainly on API access, while others provide a complete interface for managing campaigns, conversations, and automation.
Depending on your requirements, useful features may include:
- WhatsApp campaigns and broadcasts
- Shared team inboxes
- Message templates
- Customer segmentation
- Chatbots and automation
- Analytics and reporting
- Conversation management
- Lead follow-up
- WhatsApp Business Calling
- AI-powered customer interactions
Focus on the features that support your actual workflow rather than choosing a provider simply because it has the longest feature list.
5. Look at integrations
If WhatsApp needs to work alongside your existing business tools, check what integrations the provider supports before subscribing.
These may include CRM platforms, e-commerce systems, marketing tools, customer support software, and workflow automation platforms. API access, webhooks, and other developer tools can also be important when a business needs to connect WhatsApp to a custom application.
For businesses without a technical team, ready-made integrations can make setup much easier. Businesses with developers may place more value on API documentation, webhooks, and the flexibility to build custom connections.
6. Consider scalability
Your communication requirements may change as your business grows. A provider that works for a small team and a few hundred messages may not offer the same flexibility when your message volume, team size or automation requirements increase.
Consider how the provider handles:
- Higher message volumes
- Additional team members
- Multiple phone numbers
- Larger customer databases
- More complex automation
- Additional communication channels
- New integrations
- Expansion into other markets
You do not necessarily need an enterprise-level platform from the beginning. However, it is worth understanding whether the provider can support your next stage of growth without forcing you to rebuild your entire communication setup.
Ultimately, the right WhatsApp Business API provider depends on the communication needs, budget, technical requirements, and growth plans of your business. Comparing providers against these factors can help you identify the option that fits your particular workflow.
Setting Up WhatsApp Business API on Yournotify
Setting up WhatsApp Business API on Yournotify starts with connecting a WhatsApp Sender ID to your account and completing the required business and phone-number checks. Once the Sender ID is connected, you can create and submit message templates for approval, prepare your audience, and launch campaigns from the Yournotify dashboard.
Yournotify’s 2026 setup guide walks through the process in detail, including connecting your WhatsApp Sender ID, creating templates, preparing contacts and segments, testing campaigns, and monitoring results. You can read the full guide here: WhatsApp Marketing & WhatsApp Business API Guide 2026.
Requirements to Set Up WhatsApp Business API on Yournotify
Before starting the setup, you should have:
- A Yournotify account
- A fresh phone number that has not been registered on WhatsApp before
- Access to the phone number for verification
- Your business information and profile details
- An audience that has given appropriate permission to receive WhatsApp communication
- Any business documentation required for your specific messaging use case
- You do not need an existing WhatsApp Business Account to get started.
The documentation required can depend on the type of messages you intend to send and the industry your business operates in. For promotional messages, additional documentation may not be required. For transactional messages, however, businesses may need to provide documents such as:
- CAC registration documents
- Letter of authorisation
- Relevant industry licence
- Financial services documentation, where applicable
The specific documents required vary depending on the business, industry and type of communication being sent.
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Fund Your Yournotify Wallet
WhatsApp messaging charges are deducted from your Yournotify wallet.
Before sending campaigns, make sure your wallet has sufficient balance to cover your expected WhatsApp usage. The amount deducted depends on the applicable WhatsApp messaging charges for the messages you send.
This means you can manage your WhatsApp communication and the associated messaging charges through your Yournotify account.
- You also cannot migrate an existing WhatsApp Business number to Yournotify. The number used for the Yournotify WhatsApp API setup must be a fresh number that has not previously been registered on WhatsApp.
How to Connect WhatsApp to Yournotify
Once you have the required information ready:
- Sign in to your Yournotify account.
- Open SenderID and select WhatsApp.
- Click Create to begin setting up a WhatsApp Sender ID.
- Choose the connection type presented in the dashboard.
- Enter your fresh WhatsApp phone number.
- Complete the business profile connection and the business and phone-number checks shown during the setup.
- Provide any additional documentation required for your messaging use case.
- Wait for the required Meta review and approval.
- Confirm that your WhatsApp Sender ID appears under SenderID → WhatsApp.
Your Sender ID connects your phone number, business display identity, WhatsApp Business Account, and the message templates available for that sender.
Create and Get Your WhatsApp Message Templates Approved
Template approval is an important part of setting up WhatsApp Business API. After connecting your WhatsApp Sender ID, create the message templates you intend to use for applicable business-initiated communication.
From the Yournotify dashboard, go to Templates → WhatsApp → Create and provide the required template details, including:
- Template name
- Message category
- Language
- Header, where applicable
- Message body
- Footer, where applicable
- Personalisation placeholders and sample values
- Buttons, where applicable
- Media, where applicable
It is important to choose the correct template category and give each template one clear purpose. Templates are submitted for review, so they should clearly explain why the recipient is receiving the message and what action, if any, they need to take.
Do not mix promotional content into a transactional or utility template. For example, a delivery update should remain focused on the delivery rather than adding an unrelated promotion. The message category affects how the template is reviewed and how the message is handled under WhatsApp’s messaging rules.
Prepare Your Audience
Before creating your campaign, prepare the customers you intend to reach.
Yournotify allows you to work with saved lists, customer segments, or a controlled set of contacts. Before sending, make sure:
- The numbers are correctly formatted.
- The selected audience meets your campaign criteria.
- The contacts are eligible to receive the communication.
- You have the appropriate permission to contact them on WhatsApp.
Your audience preparation should happen before the campaign is submitted so that you can review who will receive the message and avoid sending to the wrong contacts.
Create and Test Your First WhatsApp Campaign
Once you have an approved template and a prepared audience:
- Go to WhatsApp → Create.
- Enter a campaign name.
- Select your connected WhatsApp Sender ID.
- Choose your audience.
- Select the approved WhatsApp template.
- Add the required personalisation and media.
- Test the message.
- Choose whether to send it immediately or schedule it for later.
- Review and submit the campaign.
Yournotify also provides campaign controls such as scheduling, personalisation, UTM parameters, and link tracking, allowing you to monitor what happens after a message is delivered. The current 2026 guide recommends testing the campaign before submission and monitoring delivery, engagement and conversations after launch.
What You Can Do After Setup
Once your WhatsApp Sender ID is connected and your templates have been approved, Yournotify can be used for more than one-off campaigns.
You can use WhatsApp for marketing campaigns, customer conversations, follow-ups, and automated customer journeys. You can also connect WhatsApp communication with other channels and customer engagement tools available on Yournotify.
For businesses that want to connect WhatsApp communication to their own applications or systems, Yournotify also provides API capabilities for connecting business events to messaging workflows.
Ready to set it up? Send us a message here
Frequently Asked Questions
Can I use my existing WhatsApp number to set up the WhatsApp Business API on Yournotify?
No. You need a new phone number that has never been registered on WhatsApp. An existing WhatsApp Business number cannot be migrated to Yournotify.
Do I need an existing WhatsApp Business Account before setting up WhatsApp Business API on Yournotify?
No. You can set it up without an existing WhatsApp Business Account.
How long does it take to set up WhatsApp Business API on Yournotify?
There is no fixed setup time. The process includes registration, business and phone-number checks, and Meta review and approval.
What documents do I need to set up the WhatsApp Business API on Yournotify?
It depends on your message type and industry. Promotional messaging may not require additional documents, while transactional or regulated businesses may need documents such as CAC registration, a letter of authorisation, or relevant industry licences.
Do I need to get my WhatsApp message templates approved?
Yes. Templates for applicable business-initiated messages must be submitted for approval before they can be used.
Can I send promotional messages through WhatsApp Business API?
Yes. You can send promotional messages, provided they comply with WhatsApp’s policies and use approved templates where required.
Can I send messages to my existing customer contacts on Yournotify?
Yes. You can upload and use your existing contacts on Yournotify, provided they are properly formatted and you have the appropriate permission to contact them on WhatsApp.
Can I schedule WhatsApp campaigns on Yournotify?
Yes. You can schedule campaigns to be sent at a later time.
Can I automate WhatsApp messages on Yournotify?
Yes. You can use automated customer journeys, follow-ups, and workflows to send WhatsApp messages based on customer actions or stages.
Can I track the performance of my WhatsApp campaigns?
Yes. Yournotify provides campaign reporting, link tracking, and UTM tracking to help you measure campaign activity and traffic from your WhatsApp messages.
Can I connect WhatsApp on Yournotify to other business tools?
Yes. Yournotify provides API and integration capabilities that can connect WhatsApp communication with other business systems and workflows.
How much does WhatsApp Business API cost on Yournotify?
Yournotify uses a subscription and credit-based pricing model. You pay for access to the platform through your subscription, while credits cover communication usage.
Do I have to pay Meta separately for WhatsApp messages?
No. When using WhatsApp through Yournotify, applicable WhatsApp charges are deducted from your Yournotify wallet.
Can I use WhatsApp alongside SMS and email on Yournotify?
Yes. You can use WhatsApp on its own or combine it with SMS, email, voice, push notifications, and in-app messaging.
Can multiple team members manage WhatsApp conversations?
Yes. Yournotify provides a shared team inbox, allowing teams to manage customer conversations together.
What happens if my WhatsApp message template is rejected?
You can review the reason for rejection, make the necessary changes, and resubmit the template for approval.
Can I use WhatsApp on Yournotify for customer support, not just marketing?
Yes. You can use it for customer conversations, support, notifications, follow-ups, marketing campaigns, and automated customer journeys.